Privacy Policy

Your Privacy Matters

At Painters Edmonton, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's privacy legislation.

1. Information We Collect

Personal Information

When you request a quote, contact us, or use our services, we may collect:

Contact Information: Name, email address, phone number, mailing address
Property Information: Service address, property details relevant to painting services
Project Details: Room dimensions, color preferences, timeline requirements, special requests
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Communication Records: Emails, phone call notes, text messages, and other correspondence

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on our site
Referring website or search terms
Device information and operating system

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

Providing free estimates and project quotes
Scheduling and performing painting services
Communicating about your project timeline and progress
Processing payments and maintaining financial records
Addressing warranty claims and service issues

Business Operations

Responding to inquiries and customer service requests
Improving our services and customer experience
Maintaining accurate business records
Complying with legal and regulatory requirements

Marketing (With Your Consent)

Sending promotional offers and seasonal reminders
Sharing information about new services
Requesting feedback and reviews

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers

Payment Processors: Secure third-party services to process payments
Suppliers: Paint and material suppliers (with limited information as needed)
Subcontractors: Trusted painting professionals working on your project

Legal Requirements

To comply with applicable laws, regulations, or legal processes
To protect our rights, property, or safety, or that of our customers
In connection with the sale or transfer of our business

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Secure data storage with encryption
Limited access to personal information on a need-to-know basis
Regular security assessments and updates
Secure communication channels for sensitive information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and fulfill the purposes outlined in this policy
Honor our warranty commitments (typically 2-3 years)
Comply with legal, accounting, and regulatory requirements
Resolve disputes and enforce our agreements

After this period, we securely delete or anonymize your personal information.

6. Your Privacy Rights

Under Canadian privacy law (PIPEDA), you have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request corrections to inaccurate or incomplete information
Withdrawal of Consent: Withdraw consent for certain uses of your information (subject to legal and contractual restrictions)
Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Improve site functionality and user experience

You can control cookies through your browser settings. Disabling cookies may limit some website features.

8. Third-Party Links

Our website may contain links to third-party websites (such as paint manufacturer sites or review platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification for material changes (if we have your email address)

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Painters Edmonton

Address: 10107 88 Ave NW, Edmonton, AB T6E 2R8

Phone: (780) 802-4696

Email: mike@paintersedmonton.ca

Note: If you are not satisfied with our response to your privacy concern, you have the right to contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.